Shipping Policy

Shipping Policy Guidelines:

1. Processing Times
Orders are processed within 1–3 business days after payment confirmation. Please note that processing times may be affected by holiday periods or high order volumes.

2. Shipping Times & Delivery Estimates
Estimated delivery times vary based on the shipping location and supplier. As products are handcrafted, custom orders may take longer than standard delivery timelines. In stock items can be delivered much quicker. 

Most orders aim to be delivered within:

  • UK Mainland: 5–15 business days if made to order. 
  • International Orders (EU): 10–17 business days

Please note: Some products cannot be shipped to outside of UK and EU. For deliveries to outside of UK, customs and any other charges are not included in the shipping fees.

There are also some limitations to delivering to the Highlands and Scottish Islands for larger items. The checkout cart will auto suggest if the product cannot be shipped to the postcode or country.

3. Shipping Fees
Shipping costs are calculated at checkout based on order total, location, and selected shipping method. FREE UK SHIPPING ON ORDERS OVER £75. Not shipping outside of EU currently.

4. Order Tracking
Tracking details will be provided via email as soon as your order is shipped, where available. If your order contains multiple items, they may be shipped separately and arrive at different times.

5. Customs, Duties, and Taxes
Customers are responsible for any customs duties or taxes that may be applied upon import into your country. These fees are not included in our shipping fees and are set by local customs authorities.

6. Delivery Delays
Delivery times are estimated and not guaranteed. Delays may occur due to customs, postal service issues, or high order volumes.

7. Lost or Damaged Parcels
If your order is lost or arrives damaged, please contact our customer service within 7 days of the expected delivery date, providing your order number and any supporting photos for damage claims. We will work with the supplier to resolve the issue as quickly as possible.

8. Shipping Restrictions
Certain products may not be available for shipment to some regions due to legal or carrier restrictions. If your order is affected by such restrictions, we will notify you and provide a full refund.

9. Questions?
If you have any questions about your order or our shipping policy, please email us at contact@artizun.co.uk.

Why Shop With Artizun

  • Reliable UK-friendly delivery
  • Full order tracking
  • Affordable shipping rates
  • Free delivery thresholds
  • Friendly support 
  • 30-day return guarantee

We’re committed to offering a smooth, trustworthy shopping experience — every time.